DELIVERY NEVER REACHED DESTINATION

I have a parcel that should have been delivered to me since 29 November and RAM is not delivering my parcel. I am so ****ed, the service is inferior. Since I STARTED CALLING THEM FROM 29 TILL NOW 01 December. I am still waiting. they kept on saying the delivery was on the way to me till now no delivery received. traced the parcel and it says the delivery failed. The ladies there who assisted me yesterday said they have notified the driver about my parcel. POOR SERVICE DELIVERY.