Delivery headache

Worse delivery service ever, Vodacom should really review their partnership with RAM as this have a bad reflect on them as well. Here's my experience. I signed up via online for TV contract with Vodacom with Black Friday deals. 5th of Dec parcel arrive at CPT, i tried calling (no luck) to confirm delivery as i need to arrange at work to take off. Then tried the "live chat" option, finally got response from a "Nicolize" who said delivery will be the same day, i hastily arrange to leave work early, rushed home, NO DELIVERY. On Monday 9th Dec i received confirmation delivery will take place, i cannot just take off as i please, parcel went back to hub. i tried contacting RAM again 11th Dec ,it seems the only way was via the "live chat", again "Nicolize"said will arrange for delivery next day, i asked if it can be arranged for the afternoon in order for me to arrange time off AGAIN, it was confirmed for after 2pm, gave my contact number, NO DELIVERY. 12th Dec, received confirmation delivery will take place, i chatted again to "Nicolize"expressing my frustrations & their lack of service delivery and requested a call back from a manager..i'm still waiting. At 11:23 i received a call from the courier guy delivery will take place in an hour, i had a go at him and i'm terribly sorry, he said the call centre is in JHB, i told him that's not my problem,RAM should have proper communication channels in place. I cannot take off from work AGAIN, and i personally need to sign for the parcel