TT
Tasneem T

1 reviews | Active since Feb 2024

06 Feb 2024, 02:58

Delivery disaster

This was my 1st experience with BASH and it was DISGRACEFUL! Bash listed the delivery address to RAM without a Unit number or Building number in a complex.

How RAM even accepted this package for delivery without complete information and instructions is beyond me! RAM was just as disgraceful with their service in this regard.

I then immediately called the support team at BASH after I received a unsuccessful delivery attempt email and spoke to Zaakirah Arend. She was so lazy, she didn't even bother to tell me she'd contact RAM and find out what the issue was and correct it. My cell number was not even listed as an alternative contact number should the recipient be unreachable. The package didn't reach the recipient in time for their birthday present.

I had to do ALL THE WORK with RAM to ensure the complex address was corrected and listed as I did on the BASH app.

Useless support team! Extremely dissapointed!

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Replies (2)
TT
Tasneem T's update06 Feb 2024, 03:03
Reviewer Update
Another issue that was DISGRACEFUL is that the one package was couriered from JHB to Pietersburg instead of Pretoria. This delayed the whole process even further because the package had to be couriered back to JHB and then to Pretoria! Don't your team check the details and address location?!
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply06 Feb 2024, 08:49
Official
Good day Tasneem,


Thank you for reaching out to Ram Hand to Hand Couriers.  I would like to humbly apologize for the delay and inconvenience we have caused you regarding your delivery.  I will personally look into this request and ensure that we deliver both your parcels today.