WW
Wian W
1 reviews | Active since Dec 2024
03 Dec 2024, 14:01
Delivery by tortoise and now with no care!
Astonishingly bad and unprofessional service! If the original delivery request is received and it says "Next day delivery"...please do not believe that. We are strongly heading towards two weeks. At least you will be entertained by all the excuses you will receive when you ask about the package...the last one even claimed that the driver got hijacked, but at least my package is still secure. They got to tell me that five minutes after the driver got allegedly hijacked. When you complain, they end the chat. Maybe I should start building my item by myself, sure it will be done before RAM delivers!
Helpful (0)
Replies (4)0
Replies (4)
Ram Hand To Hand Couriers's replyOfficial
03 Dec 2024, 14:20Dear Wian van Wyk
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are currently working on dispatching your parcel today for today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply03 Dec 2024, 14:20
Official
Dear Wian van Wyk
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are currently working on dispatching your parcel today for today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
WW
Wian W's updateReviewer Update
04 Dec 2024, 08:25I find it quite strange that not everyone has the same definition of the word "Today"...does it mean within the same 24hrs?Within the next three working days? Next week?...no one knows. Yet again, astonishing!
WW
Wian W's update04 Dec 2024, 08:25
Reviewer Update
I find it quite strange that not everyone has the same definition of the word "Today"...does it mean within the same 24hrs?Within the next three working days? Next week?...no one knows. Yet again, astonishing!
WW
Wian W's updateReviewer Update
05 Dec 2024, 08:34Welcome to DAY 3 of the waiting room game...the day still remains a mystery but if we take the past into consideration we can probably expect no service, empty hands and fairytale fueled excuses. Yet we remain hopeful by lowering our standards and expecting nothing. Until we meet again for day 4, stay tuned...
WW
Wian W's update05 Dec 2024, 08:34
Reviewer Update
Welcome to DAY 3 of the waiting room game...the day still remains a mystery but if we take the past into consideration we can probably expect no service, empty hands and fairytale fueled excuses. Yet we remain hopeful by lowering our standards and expecting nothing. Until we meet again for day 4, stay tuned...
WW
Wian W's updateReviewer Update
06 Dec 2024, 09:14We are now on DAY 4 of the original complaint...I am now at the point where I am absolutely furious!!
Let me explain why this poor service is making so furious and frustrated. I took out a new cellphone contract through @IStore Online/Centurion (who has also been close to non existent through this whole process). I did this because my current cellphone is not functioning correctly and it is affecting my daily operations in my occupation. The original delivery mandate received from RAM was on the 26th of November 2024 with NEXT DAY DELIVERY! Since then RAM has continued to disappoint on every, every opportunity up until the point where they deliberately ignore my correspondence, calls and even chats. I spoke with a branch yesterday, and made a video of the call, where the person has told me that "The reason for me not having my package yet, is because RAM did not know where it is and that RAM has a lot of packages". I mean really????You are in the business of handling a number of packages and now you don't know where half of it is...RAM is the most unprofessional, *********** company I have ever worked with and I deal with SARS on a daily basis...
I have already received my first invoice from the cellphone carrier but I do not even have the product in my possession yet...
So, I want my package in my possession by 15h00 today, the 6th of December 2024, and the contact details of the person to whom I must forward the first invoice from the cellphone carrier for settlement!! Also, please don't tell me there are no drivers in the area, because I see at least three RAM delivery vehicles in my office park, from my office window.
I really do not want to start contacting one or all five of the registered directors on RAM to assist me in dealing with *********** and unprofessional employees. But if it must happen, it surely will.
Let me explain why this poor service is making so furious and frustrated. I took out a new cellphone contract through @IStore Online/Centurion (who has also been close to non existent through this whole process). I did this because my current cellphone is not functioning correctly and it is affecting my daily operations in my occupation. The original delivery mandate received from RAM was on the 26th of November 2024 with NEXT DAY DELIVERY! Since then RAM has continued to disappoint on every, every opportunity up until the point where they deliberately ignore my correspondence, calls and even chats. I spoke with a branch yesterday, and made a video of the call, where the person has told me that "The reason for me not having my package yet, is because RAM did not know where it is and that RAM has a lot of packages". I mean really????You are in the business of handling a number of packages and now you don't know where half of it is...RAM is the most unprofessional, *********** company I have ever worked with and I deal with SARS on a daily basis...
I have already received my first invoice from the cellphone carrier but I do not even have the product in my possession yet...
So, I want my package in my possession by 15h00 today, the 6th of December 2024, and the contact details of the person to whom I must forward the first invoice from the cellphone carrier for settlement!! Also, please don't tell me there are no drivers in the area, because I see at least three RAM delivery vehicles in my office park, from my office window.
I really do not want to start contacting one or all five of the registered directors on RAM to assist me in dealing with *********** and unprofessional employees. But if it must happen, it surely will.
WW
Wian W's update06 Dec 2024, 09:14
Reviewer Update
We are now on DAY 4 of the original complaint...I am now at the point where I am absolutely furious!!
Let me explain why this poor service is making so furious and frustrated. I took out a new cellphone contract through @IStore Online/Centurion (who has also been close to non existent through this whole process). I did this because my current cellphone is not functioning correctly and it is affecting my daily operations in my occupation. The original delivery mandate received from RAM was on the 26th of November 2024 with NEXT DAY DELIVERY! Since then RAM has continued to disappoint on every, every opportunity up until the point where they deliberately ignore my correspondence, calls and even chats. I spoke with a branch yesterday, and made a video of the call, where the person has told me that "The reason for me not having my package yet, is because RAM did not know where it is and that RAM has a lot of packages". I mean really????You are in the business of handling a number of packages and now you don't know where half of it is...RAM is the most unprofessional, *********** company I have ever worked with and I deal with SARS on a daily basis...
I have already received my first invoice from the cellphone carrier but I do not even have the product in my possession yet...
So, I want my package in my possession by 15h00 today, the 6th of December 2024, and the contact details of the person to whom I must forward the first invoice from the cellphone carrier for settlement!! Also, please don't tell me there are no drivers in the area, because I see at least three RAM delivery vehicles in my office park, from my office window.
I really do not want to start contacting one or all five of the registered directors on RAM to assist me in dealing with *********** and unprofessional employees. But if it must happen, it surely will.
Let me explain why this poor service is making so furious and frustrated. I took out a new cellphone contract through @IStore Online/Centurion (who has also been close to non existent through this whole process). I did this because my current cellphone is not functioning correctly and it is affecting my daily operations in my occupation. The original delivery mandate received from RAM was on the 26th of November 2024 with NEXT DAY DELIVERY! Since then RAM has continued to disappoint on every, every opportunity up until the point where they deliberately ignore my correspondence, calls and even chats. I spoke with a branch yesterday, and made a video of the call, where the person has told me that "The reason for me not having my package yet, is because RAM did not know where it is and that RAM has a lot of packages". I mean really????You are in the business of handling a number of packages and now you don't know where half of it is...RAM is the most unprofessional, *********** company I have ever worked with and I deal with SARS on a daily basis...
I have already received my first invoice from the cellphone carrier but I do not even have the product in my possession yet...
So, I want my package in my possession by 15h00 today, the 6th of December 2024, and the contact details of the person to whom I must forward the first invoice from the cellphone carrier for settlement!! Also, please don't tell me there are no drivers in the area, because I see at least three RAM delivery vehicles in my office park, from my office window.
I really do not want to start contacting one or all five of the registered directors on RAM to assist me in dealing with *********** and unprofessional employees. But if it must happen, it surely will.