KM
Keneilwe M
1 reviews | Active since Oct 2021
29 Oct 2021, 13:12
delayed delivery
I have been tracking my parcels online on a daily basis since Monday 25th and all am seeing is delivery unsuccessful due to incorrect address on waybill but the provided address is the right one and even so no one has even attempted to make contact with me and ask or confirm if this was the case, I have been chatting to their online agents this morning one named Rose the other named Xavier, very poor customer service, -0 to be exact both were very unresponsive and when one finally rep**** it was in bold capital letters. bring my parcels please
Helpful (0)
Replies (5)0
Replies (5)
Ram Hand To Hand Couriers's replyOfficial
29 Oct 2021, 16:59Hi Keneilwe.
Apologies for the delayed delivery of your parcel and the inconvenience caused thereof.
Please provide to us the tracking number for your parcel so that we be able to assist and have your parcel delivered at the soonest possible time.
Kind regards.
Apologies for the delayed delivery of your parcel and the inconvenience caused thereof.
Please provide to us the tracking number for your parcel so that we be able to assist and have your parcel delivered at the soonest possible time.
Kind regards.
Ram Hand To Hand Couriers's reply29 Oct 2021, 16:59
Official
Hi Keneilwe.
Apologies for the delayed delivery of your parcel and the inconvenience caused thereof.
Please provide to us the tracking number for your parcel so that we be able to assist and have your parcel delivered at the soonest possible time.
Kind regards.
Apologies for the delayed delivery of your parcel and the inconvenience caused thereof.
Please provide to us the tracking number for your parcel so that we be able to assist and have your parcel delivered at the soonest possible time.
Kind regards.
KM
Keneilwe M's updateReviewer Update
29 Oct 2021, 17:03 AAAA*** and AAAA***
KM
Keneilwe M's update29 Oct 2021, 17:03
Reviewer Update
AAAA*** and AAAA***
Ram Hand To Hand Couriers's replyOfficial
02 Nov 2021, 09:09Hello.
The matter is escalated to the risk department. The courier was hijacked on Friday when they were busy with deliveries.
Feedback should be provided to you by tomorrow of when the delivery should take place when the parcel has been recovered.
Kind regards.
The matter is escalated to the risk department. The courier was hijacked on Friday when they were busy with deliveries.
Feedback should be provided to you by tomorrow of when the delivery should take place when the parcel has been recovered.
Kind regards.
Ram Hand To Hand Couriers's reply02 Nov 2021, 09:09
Official
Hello.
The matter is escalated to the risk department. The courier was hijacked on Friday when they were busy with deliveries.
Feedback should be provided to you by tomorrow of when the delivery should take place when the parcel has been recovered.
Kind regards.
The matter is escalated to the risk department. The courier was hijacked on Friday when they were busy with deliveries.
Feedback should be provided to you by tomorrow of when the delivery should take place when the parcel has been recovered.
Kind regards.
KM
Keneilwe M's updateReviewer Update
02 Nov 2021, 09:53I have never experienced such bad customer service before, the hijacking is an unfortunate incident we can all agree to that but the fact that I had to go to all these extents just to get some sort of communication from you guys is disappointing
KM
Keneilwe M's update02 Nov 2021, 09:53
Reviewer Update
I have never experienced such bad customer service before, the hijacking is an unfortunate incident we can all agree to that but the fact that I had to go to all these extents just to get some sort of communication from you guys is disappointing
Ram Hand To Hand Couriers's replyOfficial
03 Nov 2021, 11:41Indeed you should not have just to be assisted.
We will have someone to contact you you to keep you updated on the delivery of the parcel.
We will have someone to contact you you to keep you updated on the delivery of the parcel.
Ram Hand To Hand Couriers's reply03 Nov 2021, 11:41
Official
Indeed you should not have just to be assisted.
We will have someone to contact you you to keep you updated on the delivery of the parcel.
We will have someone to contact you you to keep you updated on the delivery of the parcel.