Customer experience 0%

I ordered a product with FNB, and should I have known that Ram couriers was going to deliver it or should I say not ?, I would have cancelled it.

On the 05 April 2023 I received sms’s and a tracking number to say my product will be delivered before 17:00, to cut a long story short.

I did not receive a call during working hours, let alone a message to say “there’s going to be a delay or something “, I knocked off at 17:00 (still no call from Ram ) then decide to wait 10 minutes with hopes that I’ll get a call to advise somehow.

Left the office at 17:10, while driving I get a call from the office and the lady just asked “when will you be available to receive your order?”, am soo disappointed at the service received, if it was possible I’d even cancel this order and Ram can return it to whereever they found it.

No call the whole day from the company or driver, yet my order says, it will be delivered today before “17:00” . Lack of communication and respect for customers . Mark jacobs (if useless was a person) manager at Ram received my email and never acknowledged it. Horrible service