Credit where it's due for Excellent service delivery

I ordered online from Vuse just after midnight on Sunday morning . As per their policy , my order would be delivered to me within in 1-3 working days via their courier partner Ram Hand to Hand Couriers. This review is not about Vuse, although their service was exceptional , seamless and beyond my expectations. On Monday evening I received an sms update that Ram Cape Town had received and dispatched my order to Durban . I was impressed with the efficiency of both Vuse and Ram but concerned and a little stressed as I had a prior appointment on Tuesday and would not be home from 2pm. Coming from a Customer Experience background and knowing how easily wrong things can go with deliveries, I immediately went online to check out the reviews for Ram. Review after review w9as nothing short of utter disgust with their service and the delayed delivery of goods on the whole. In an attempt to avoid panic from setting in , I figured that if my order was dispatched to Durban on Monday evening there was a very slim chance that it would be out on delivery to me the very next day and during the time that I would not be home to receive it. As I had not received any further tracking information , I decided to call their customer care line at 9am to explain that I would not be home after 2pm and make delivery arrangements for another day ( assuming there was a chance that delivery would be done on the same day during that time). I was assisted by the friendliest young lady who advised me that she would contact the distribution center and advise them of my situation , also confirming that my order had not been set for delivery as yet. Relieved , I went about my day and prepared to leave for my appointment. Just after 12pm , I received another sms that my order was now out for delivery. The wheels at this point, were starting to fall off. All I could think of was the negative reviews , complaints of none delivery and customers waiting weeks for their orders to be redispatched. I immediately called their customer care department back , repeated my entire story up until that point and was again assisted by a very polite and professional agent who assured me that he would contact the driver and call me back. Within 15 minutes I received a call back and was advised that the driver would deliver at 5pm which suited me better. At 13:45 while I was preparing to leave home , I received a call from the driver who asked if I was still home and available to accept the delivery , with absolute delight I confirmed that I was. When he arrived , I asked him about the 5pm delivery and he told me that the call center had made him aware of my situation and my concern about poor service delivery from Ram and also stated that he was worried that I may not be home in time to accept the delivery at 5pm which would mean him talking my order back to the depo and therefore he made sure to get to me before I left home at 2pm. Thank you and well done Ram Hand to Hand Couriers for going the extra mile. With so many people taking the time to pen negative reviews ,which they are entitled to due to their experiences , your service excellence and my experience with your company deserves the praise. Kim