Courier services

On the 14th of Aug they picked up my parcel. Ikhokha gave them the wrong address. After changing my address to the correct address, they had to wait for permission to release my parcel. finally, it started to move to Harrismith and then sat there for a day because we in an outlaying area. The following day i was told that the parcel will be delivered today 21st Aug. It was almost 5pm i contacted the courier service to find out what was happing they informed me that it's in the industrial area and will be making their way to me. At 6pm i tried to call Ram but they were closed. I kept the shop open for longer just in case they arrived 8pm no one. looked to see any update, and saw they made an update at 6.34 that it was a non-delivery Mis routed. I tried to use there contact platform but didn't work. Then another update unsuccessful delivery in Harrismith. how come the driver, or the there hub call me if they had a problem finding my place, but no one calls that means another day my business suffers because of the lack of communication. i made an effort to call them to follow up but it's easy for them to excuse their actions. i would not recommend this service. My business suffers not there's.