courier service non collection - no feedback

i have used the services of Ram a number of times. I have had some issues 1. took 24 hours to collect a parcel after requesting at 08h00 in the morning 2. lost a parcel and called me to ask where it is...how would i know. but once i found it they did refund me. on 1 march i requested a collection at 08h30 for delivery next day which i incorrectly assumed was 2 March. but i failed to notice online they were running a day or 2 behind on collection and my parcel would not be next day but only next day after collection. my waybill says it will arrive at the destination on 3 march. i was not happy , called 3 times was told they would get someone to fetch it. i emailed their complaints and i just receive a ref no - no email response. it is now 09h50 on 3 march and still no one has collected this parcel that i paid next day service for. and no response to any complaints. I am really disappointed. I am a small business that sends small parcels out a few times a month and my service to my clients is now affected.