Courier blames customer for failed delivery. Yet the Courier never loaded the package at the depo.

Was told I was going to be getting a package by RAM couriers today, and was told by SMS to have a proof of residence ready, with my ID before I am allowed to receive my package.

Later that afternoon, the delivery guy calls me, verifies by phone whether or not I have the documentation on hand for him. And I told the guy yes. 20 min later, the guy stops at my gate, and have absolutely nothing to deliver to me except the following... "Sorry, your package was scanned into the manifest, but never loaded into the truck. Please accept my apologies." By then I was feeling very annoyed for having my time wasted for nothing.

Now I receive an SMS telling me that the delivery of my package failed, and I needed to call so and so number to reschedule the delivery. As if it was my fault for not being there to receive the package as scheduled. When the ****** courier guy AND his assistant couldn't even load their truck before leaving the depo.