AB
ANSIE B
1 reviews | Active since Oct 2015
06 Jul 2024, 13:13
*********** Courier
Ram - Awaiting package from Clicks Driver called 11h57 and 11h58 Unfortunately missed the calls Called back 12h00 Literally 2minutes later Driver told me he is already to far away, can't delivery the package Note on website @ 12h15 that nobody is at home, can't make delivery Tried calling the call centre @ ***Call was cut of twice Then eventually a message "number 1" "approximately 59sec" that wat @ 12h55. 10Minutes later (and a lot of airtime) still no answer How long does it take to handle 1 call ? How many call operators are working on a Saturday? None? Then say so on the automatic answer so you don't waste my time
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Ram Hand To Hand Couriers's replyOfficial
08 Jul 2024, 10:57Dear ANSIE BOTHA
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are currently working on dispatching your parcel for today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are currently working on dispatching your parcel for today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply08 Jul 2024, 10:57
Official
Dear ANSIE BOTHA
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are currently working on dispatching your parcel for today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We are currently working on dispatching your parcel for today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.