Correct Address! No Delivery

I am writing to express my extreme frustration with your service regarding my recent order. This is the second time my order has been returned without any valid reason or communication from your team. Below is a detailed account of my experience: 1. Friday, January 10 • My order was marked as out for delivery early in the morning but returned at 16:25 due to an “incorrect address.” • After contacting your support, I was informed that my address was indeed correct, and no clear reason was provided for the failed delivery. • I requested immediate redelivery, but no attempt was made over the weekend. 2. Monday, January 13 • I received an SMS confirming that my order was out for delivery from 05:00 with my correct address. • I stayed home all day awaiting the delivery. • At 17:00, I called your support and was assured my order was still en route and I was the last stop. • By 19:00, I checked the tracking link only to discover that two delivery attempts were marked as unsuccessful, despite receiving no calls, messages, or communication from the driver. • As I live in a complex, I have always requested a call upon arrival to gain access, but this was not done.

I find this experience highly unprofessional and unacceptable, particularly since this is critical medication I have been waiting on for over four days. Despite providing accurate contact details and confirming my address multiple times, my delivery has failed due to no fault of my own.

I urgently request the following: • Immediate redelivery of my order with proper communication from the driver. • A clear explanation of why my deliveries keep failing despite confirming my address.

If redelivery is not possible today, I am willing to collect my order myself. Please escalate this matter and have someone contact me directly to resolve this issue promptly.