Convoluted Process

Item: Ram Hand To Hand Couriers
Rating: 1
Author: Neil O

I phoned in and spoke to both Jonathan & Desree, both of which explained a very convoluted process to me that wasn't aimed at customer service at all. Added to that, Jonathan had a tough time listening to what I was saying, as if he was either distracted or just not really interested.

Please have a listen to these calls, and you tell me how the hell you plan on staying in this line of business with FedEx and DHL out there? If it was up to me, I'd rather not support you, fortunately for you, this is not up to me.

Helpful (0)

Replies (3)

Ram Hand To Hand Couriers's replyOfficial

19 Sept 2017, 16:51

Good day Neil,

Thank you for your post.

My sincerest apologies for this we will investigate this, we do not conduct ourselves in this manner we will be dealing with the agents accordingly

Please can you provide me with your waybill and contact number you used for us to check the recordings

Thank you

Warm regards

Best regards,

Ram Hand To Hand Couriers's reply19 Sept 2017, 16:51

Official

Good day Neil,

Thank you for your post.

My sincerest apologies for this we will investigate this, we do not conduct ourselves in this manner we will be dealing with the agents accordingly

Please can you provide me with your waybill and contact number you used for us to check the recordings

Thank you

Warm regards

Best regards,

Neil O's updateReviewer Update

20 Sept 2017, 12:16

K **********

Neil O's update20 Sept 2017, 12:16

Reviewer Update

K **********

Ram Hand To Hand Couriers's replyOfficial

20 Sept 2017, 13:25

Thank you

I unfortunately can not see that can you please send it to me privately or email me ***

Thank you

Warm regards

Best regards,

Ram Hand To Hand Couriers's reply20 Sept 2017, 13:25

Official

Thank you

I unfortunately can not see that can you please send it to me privately or email me ***

Thank you

Warm regards

Best regards,