Conveniently forgetting your bad customer service?

So, you have finally after 5 weeks delivered a parcel that was supposed to be delivered in 4 days. Congratulations - you eventually did something right! Really??!! You have now done your job, so that fixes everything? That fixes the frustration, all the phone calls, all the passing the buck to a different person, putting the blame on DHL and the fact that we paid for a on time delivery service. You owe us a refund. But conveniently everyone is now hiding and ignoring and avoiding emails. And all of a sudden Lulu conveniently forgot that she told us at the beginning of September that we will be refunded and that we will be contacted for banking details. JP apparently also forgot that he told me the same thing. Will this now turn into another fight of RAM blaming DHL and DHL blaming RAM for the parcel going missing and who but who is now responsible for the refund?? Well, I don't care! Sort out your mess and make sure that you obtain the banking details from me by this afternoon and get the refund done. Are you not supposed to try and get a compliment instead of another Complaint?