1 reviews | Active since Jun 2024
Completely Unacceptable Service from RAM Hand to Hand Couriers
I am extremely disappointed with RAM Hand-to-Hand Couriers. After four failed delivery attempts, my parcel has still not been delivered. No valid or consistent reasons have been provided for the non-delivery, and there has been zero proactive communication from their side.
I have spent hours trying to resolve this, repeatedly calling their call centre, only to be kept on hold for 15–20 minutes at a time. When I finally do get through, I am met with poor excuses, vague explanations, and an attitude that somehow shifts the blame onto me, the customer — instead of acknowledging their own operational failures.
At no point was I given clear information, a concrete delivery plan, or a competent resolution. The lack of accountability, professionalism, and basic customer service is shocking for a courier company that is meant to provide reliable delivery.
This experience has been frustrating, time-wasting, and completely avoidable if RAM had even minimal communication standards or operational competence. I would strongly advise against using this company if you value your time, your parcels, or your sanity.
Absolutely unacceptable.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will ensure we deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will ensure we deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
I thought to update here, since I do not want to sit on your customer care line for 13 mins which was the current wait time.
So it’s 16:45pm. Delivery was supposed to happen between 8am and 5pm. One of your drivers (Andre) just called me to say he is in Clanwilliam now and he doesn’t know what to do… he will arrive late back to CPT if he delivers and my delivery address and basically hinted that I should drive 30 mins to meet him in Clanwilliam (note: he had to drive PAST my turn off on the N7 to get to Clanwilliam) and made it my problem that he needs to come deliver to me in.
I insisted that he deliver to the address as specified (which they have done many times before) and his failure to plan is not my emergency or problem.
This was promised to be delivered today, let’s see if it even happens.
Really awful service and customer care, once again incredibly disappointing the empty promises and false apologies.
I thought to update here, since I do not want to sit on your customer care line for 13 mins which was the current wait time.
So it’s 16:45pm. Delivery was supposed to happen between 8am and 5pm. One of your drivers (Andre) just called me to say he is in Clanwilliam now and he doesn’t know what to do… he will arrive late back to CPT if he delivers and my delivery address and basically hinted that I should drive 30 mins to meet him in Clanwilliam (note: he had to drive PAST my turn off on the N7 to get to Clanwilliam) and made it my problem that he needs to come deliver to me in.
I insisted that he deliver to the address as specified (which they have done many times before) and his failure to plan is not my emergency or problem.
This was promised to be delivered today, let’s see if it even happens.
Really awful service and customer care, once again incredibly disappointing the empty promises and false apologies.
Satisfied at last. Thank you.
Satisfied at last. Thank you.