Complaint Regarding Undelivered Parcel and Poor Communication

Dear Ram Hand to Hand Couriers,

I am writing to express my disappointment and frustration with the delivery service I received from your company. My parcel was scheduled for delivery this week, but unfortunately, I was unable to receive it due to poor communication from your team.

On June 9th, I received a 1-second call from a number identified as yours on Truecaller. Despite my interest in answering, the call was too brief, and I missed it. Upon calling back, I spoke with a representative who informed me that the delivery person was unable to reach me. I provided an alternative contact number, and the representative assured me that the delivery person would follow up or attempt delivery the next day.

However, I have been left disappointed as my parcel has now been returned to the sender without any further attempt at delivery. I am extremely dissatisfied with the lack of effort from your delivery team and the poor communication throughout the process.

I hope you will look into this matter and take necessary steps to improve your delivery services and customer communication. I would appreciate a prompt response regarding the actions you will take to rectify this situation.

Sincerely, Gerald Ntimane