COMPLAINT - POOR SERVICE!!!!

I would like to lay a complaint of extremely poor service against Ram Hand to Hand Couriers. I package was supposed to be delivered to me on the 4th Feb. It was logged that they tried to unsuccessfully contact me telephonically twice and that they made an unsuccessful delivery. This information is FALSE. I did not receive one missed call notification and have been waiting at home for the past week for this delivery. Furthermore today is I contacted them on the 5th to verify my details. I was told that the parcel would be dispatched for delivery on the 6th. Nothing arrived yesterday so I contacted them again in the afternoon. The person I spoke to Viyela didn't even log my call but assured me the parcel would be delivered today. I called twice today and was told that the parcel has been transferred to queries. When I asked to be put through to a manager, I was told to hold then the call was cut. The last person I spoke to was Andile and she says I now have to wait till Monday the 10th for delivery. The noise level of laughing in the background was ridiculous. No wonder this company is so inefficient!!