MS
Martha S
1 reviews | Active since Mar 2021
12 Dec 2025, 15:05
Complaint- non delivery
My delivery has been unsuccessful 3 times, my address was correct and numbers, they never called but they said the address was incorrect. I changed my address from my work to home address, still unsuccessful due to WRONG address and they don't even calling. Have been waiting for my order for over 2 weeks now, even the call centre does not assist. Highly disappointed, still waiting for my delivery, the courier guys don't bother coming to the address or even calling. They are so ***********.
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Ram Hand To Hand Couriers's replyOfficial
13 Dec 2025, 10:41Dear Martha
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply13 Dec 2025, 10:41
Official
Dear Martha
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery and ensure you receive it timeously .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,