NP
Nthabiseng P

1 reviews | Active since Dec 2020

01 Dec 2020, 15:58

complaint

Hi This is Nthabiseng I must say I’m very disappointed at your guys that came to deliver the sim card, they did not allow me to retrieve the proof of res from my emails and was quick to snatch my sim from me after I had just opened it, such poor service. I’m very much disgusted and I did inform the gentleman that I will report the type of service I have received, from ram, I paid for that sim card , and please do not send the same driver you did before because this time I will lash out, I even advised him I need to be gone by today to be start working from home by tomorrow, and he just did not care, and really if this is how they are trained to treat us like you are doing us, a favour for those deliveries then you will end up alone, after this email I’m going to twitter, hello peter and ombudsman if my request is not considered or responded Warmest Regards

0
Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply01 Dec 2020, 19:48
Official
Hi Nthabiseng.

We are sincerely sorry that you feel this way about the service you have received from our courier delivery personnel.

Please provide to us the tracking number to your parcel so that we can investigate the matter even further.

Also do note that we do not tolerate such a behaviour from any of our personnel. We have necessary disciplinary procedures that we are willing to enforce in order to prevent such a behaviour from being experienced by our clients in the future.

Kind regards.