HR
Herbert R

1 reviews | Active since Sept 2021

20 Sept 2021, 17:15

Complaint

Ram disregards our time as consumers. I ordered a FNB Sim card on Friday 17/09/2021. In the morning a gentleman called me, told him that I had to leave and what time he would arrive. He advised that he'd be here around 10. Called him at around 9:50 and he said that he would be here,guess what ...he didn't pitch nor did he call. When I called him at 11:00 he said he doesn't know what time he'd be here. Delivery was rescheduled for Monday...delivery guy updates online that I was not home and I've been waiting ...neither did I receive a call

This is utter nonsense

0
Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply21 Sept 2021, 10:49
Official
Good day Herbert.

Please note that we have escalated the matter to the hub management team to ensure the necessary delivery arrangements are made with you.

We do apologise for the delayed delivery of your parcel and the inconvenience caused thereof.

Kind regards.