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Adam E

1 reviews | Active since Dec 2011

04 Dec 2023, 13:13

Comparing them to animals would be a compliment.

The website says that Ram tried to deliver my parcel twice yesterday - on a Sunday. I was home and enjoying a pool day. My pool is right next to my gate. I would have seen a courier attempting two access my home or in front of my gate - twice. They also claim to have phoned twice. Trust me, if they have phoned twice I would have happily used the delivery driver's number to reach him and give him a piece of my mind - he is dishonest in claiming he tried to deliver - twice when he wasn't even at my gate once. When he didn't even phone once.

Reached out to the call centre at 7am already this morning to find out what is happening and even offered to collect from the distribution centre myself. The only solution was to escalate my concerns. My dear, thats even more dishonesty than the so called delivery attempts. Tried the chat a few hours later where Keenan didn't even answer my query.

Thats where one goes above frustrated.

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Adam E's update04 Dec 2023, 16:19
Reviewer Update
Do not shop at places that use Ram as their courier partner including but not limited to Bash, Vodacom and Huawei. Why do you have call centre staff if they cannot assist? Why do you have a chat department if they cannot assist? Why do I need to make a complaint and then you want to assist? Why not assist when I phone? Why not assist when I chat? Do you understand why I consider that ***********? By the time I call there's already an issue. By the time I complain I have already filled in my small claims court forms and I just want to educate my fellow consumers. I repeat: do not shop at places that use Ram as their courier partner including but not limited to Bash, Vodacom and Huawei.