Communication is key/upgrade your communication service

Very poor service,poor communication skills with customers when they courier their orders/parcels.other courier companies have been very good with communication with their customers,the process of the courier service and customer for communication should start when the product is out of warehouse.e.g hi your delivery is coming today make sure someone is at home then if the customer is not at home I can arrange with my cousin or Siblings to receive it for me,all they have to do is call when she receives it for the OTP or confirmation easy.other companies do that.if you have a house helper/****en that means they also can’t receive your order because this RAM guys they just beep the hooter and just leave,very poor and pathetic service..