EP
Erika P
1 reviews | Active since Dec 2023
14 Dec 2024, 10:55
Communication!!!!!
Phoning their call centre a waste of time. One has to hold on for ever and a day with no answer. After battling for 2 days managed to get through to an agent after holding on for 8 minutes just to have the lady plonk the phone down without resolving the matter. The so called WhatsApp number does not work and lo and behold using their website a nightmare as when keying in YOUR tracking number for a parcel that you are waiting for (December 2024) it says the item was delivered in January 2024 to another province. Sms received had the incorrect details. Communication a HUGE problem!!!
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Ram Hand To Hand Couriers's replyOfficial
17 Dec 2024, 14:01Good day Erika, I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused . The parcel will be collected as soon as possible
Thank you
Ram Management
We do humbly apologies for delay caused . The parcel will be collected as soon as possible
Thank you
Ram Management
Ram Hand To Hand Couriers's reply17 Dec 2024, 14:01
Official
Good day Erika, I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual. Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused . The parcel will be collected as soon as possible
Thank you
Ram Management
We do humbly apologies for delay caused . The parcel will be collected as soon as possible
Thank you
Ram Management