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ELE D
1 reviews | Active since Dec 2023
14 Jul 2025, 13:36
communication and attitude of the drivers
I would like to express my concerns regarding the communication and attitude of the drivers during my recent interactions with Nhlanhla (driver/assistant). Unfortunately, it felt as though I was speaking to someone who did not engage with reason or professionalism, which is quite concerning for customer service standards. I believe there is a pressing need for better training in communication skills and professionalism for the drivers. This enhancement could significantly improve customer interactions and the overall quality of service.
Londi (manager ) I would like to emphasize the importance of listening to client feedback. Acknowledging concerns regarding staff behavior is crucial, and taking accountability in these situations can greatly increase client trust and satisfaction.
If it was possible I would even request a change in assigned driver for my orders.
Helpful (0)
Replies (6)0
Replies (6)ED
ELE D's updateReviewer Update
14 Jul 2025, 13:42ELE D’s reply
21 Dec 2023 at 15:48
Can you please call driver with my parcel to come back they don’t even call when I get out they were gone
Called the call centre for them to call the driver to come back but he said he can’t (drivers name Nhlanhla)
This is so frustrating the way they rushing is like they rushing to go and knock off than doing their job properly
Please help me on this one I can’t take this bad service anymore
Called the call centre for them to call the driver to come back but he said he can’t (drivers name Nhlanhla)
This is so frustrating the way they rushing is like they rushing to go and knock off than doing their job properly
Please help me on this one I can’t take this bad service anymore
ED
ELE D's update14 Jul 2025, 13:42
Reviewer Update
ELE D’s reply
21 Dec 2023 at 15:48
Can you please call driver with my parcel to come back they don’t even call when I get out they were gone
Called the call centre for them to call the driver to come back but he said he can’t (drivers name Nhlanhla)
This is so frustrating the way they rushing is like they rushing to go and knock off than doing their job properly
Please help me on this one I can’t take this bad service anymore
Called the call centre for them to call the driver to come back but he said he can’t (drivers name Nhlanhla)
This is so frustrating the way they rushing is like they rushing to go and knock off than doing their job properly
Please help me on this one I can’t take this bad service anymore
ED
ELE D's updateReviewer Update
14 Jul 2025, 13:46 I have had a disappointing experience with this Nhlanhla , and I am keen to understand more about the delivery service in our area. Could you please let me know if Nhlanhla is the only person handling deliveries around Soweto? It would be helpful to know if there are alternatives available.
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ELE D's update14 Jul 2025, 13:46
Reviewer Update
I have had a disappointing experience with this Nhlanhla , and I am keen to understand more about the delivery service in our area. Could you please let me know if Nhlanhla is the only person handling deliveries around Soweto? It would be helpful to know if there are alternatives available.
Ram Hand To Hand Couriers's replyOfficial
15 Jul 2025, 07:51Dear ELE ,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately drivers can only deliver to the address provided by the waybill not to a street vendor 2 houses away from the actually address , the driver is also not allowed to wait for more than 3 minutes at an address for security measures
parcel is out for delivery today and will ensure delivery takes place if there is someone at the address to accept delivery
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately drivers can only deliver to the address provided by the waybill not to a street vendor 2 houses away from the actually address , the driver is also not allowed to wait for more than 3 minutes at an address for security measures
parcel is out for delivery today and will ensure delivery takes place if there is someone at the address to accept delivery
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply15 Jul 2025, 07:51
Official
Dear ELE ,
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately drivers can only deliver to the address provided by the waybill not to a street vendor 2 houses away from the actually address , the driver is also not allowed to wait for more than 3 minutes at an address for security measures
parcel is out for delivery today and will ensure delivery takes place if there is someone at the address to accept delivery
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately drivers can only deliver to the address provided by the waybill not to a street vendor 2 houses away from the actually address , the driver is also not allowed to wait for more than 3 minutes at an address for security measures
parcel is out for delivery today and will ensure delivery takes place if there is someone at the address to accept delivery
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
ED
ELE D's updateReviewer Update
15 Jul 2025, 08:11Thank you for explaining the delivery policy. Now I understand the restrictions regarding delivery to alternative addresses and the waiting time for drivers. I believe if the drivers also explained in a good manner it would have been more understandable rather talking rudely.
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ELE D's update15 Jul 2025, 08:11
Reviewer Update
Thank you for explaining the delivery policy. Now I understand the restrictions regarding delivery to alternative addresses and the waiting time for drivers. I believe if the drivers also explained in a good manner it would have been more understandable rather talking rudely.
ED
ELE D's updateReviewer Update
15 Jul 2025, 08:36Thank you
ED
ELE D's update15 Jul 2025, 08:36
Reviewer Update
Thank you
Ram Hand To Hand Couriers's replyOfficial
15 Jul 2025, 08:37Its a pleasure
Ram Hand To Hand Couriers's reply15 Jul 2025, 08:37
Official
Its a pleasure