PN
Phiwokuhle N

1 reviews | Active since Nov 2021

30 Nov 2021, 19:18

Bull**** service!!

I only gave them 1 star because I had to rate but if it were up to me I would give them absolutely nothing! They are the worst courier company I’ve ever had to deal with. I have 2 parcels. One which was meant to be delivered on Monday 29/11 before 5PM, I was told that they had a vehicle breakdown, yet another consultant said the driver had a very busy day and they will deliver tomorrow. Did they come today? No 🙂. Did they bother updating me? No. My 2nd parcel, was last updated on the 26th of November but only after I notified them about that they said they would deliver it on the 1st of December. What’s the point when I told you that I have 2 parcels? Why don’t you bring it along with the other one??? They update their system only to not fulfil their deliveries. I’m so ****ed!!!!! If I could go to Riverhorse Valley myself I definitely would!!! 😡 Company’s need to stop using this useless courier company. Next thing they’re going to lose or ***** the parcel!

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Replies (3)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply01 Dec 2021, 11:20
Official
Hello Phiwokuhle.

We sincerely do apologise for the delayed delivery of your parcel and the inconvenience caused thereof.

Please provide to us the tracking number for both parcels so that we can make an arrangement to ensure that the parcels are delivered at the soonest possible time.

Kind regards.
PN
Phiwokuhle N's update02 Dec 2021, 13:06
Reviewer Update
Where are my parcels??????
PN
Phiwokuhle N's update03 Dec 2021, 15:51
Reviewer Update
After having to change my address to a location closer to their warehouse I’ve managed to receive my parcel. I am waiting for 1 more, as I only changed the address again in order to get a delivery. I can’t explain how much time and money I’ve spent calling their call centre agents, and having to move to a different location in order for me to get what’s rightfully mine. I will NEVER use this courier company again. I will make sure that if I purchase anything online that I double check the courier company. They changed my experience on online shopping.