Breakdown in communication between Call Centre and Delivery staff

Good day, please see the time line below detailing the events taken place:

1) 6th March 2019: Get notification from RAM stating my parcel is out for delivery, so I contacted Customer service via the website as my call went to a long beep and wasn't going through to anyone. The agent was able to assist by requesting I get a call back an hour before in order for me to be at the delivery address ... as I was in and out for the day and was happy to meet up with the delivery people at the delivery address stated on the parcel. I get no call, the delivery people arrive and because no arrangements were made and I wasn't home. I spoke to a call center agent and asked them to try again the next day but get an agent to contact me before delivering the item

2) 7th March 2019: No word from RAM so I contact the call centre and am then advised that my parcel is awaiting confirmation of an address change I didn't even request nor ask for. I instruct the parcel be delivered to the original address and that an agent phone me before the delivery is made

3) 8th March 2019: No word from RAM the whole day so I contact the call centre and am then advised that the parcel wasn't dispatched as deliveries were going to my area.

4) 11th March 2019: I get an SMS from RAM stating my parcel is out for delivery so I contact the call centre and request for an estimated time my parcel will be delivered ... the agent said they will email the driver and request a call back. No call back and again the delivery is made without me being present. I called the call centre again to lay a complaint but whilst talking to the agent, My call was cut off with a funny beeping sound going in a loop.

Procedures I understand. I also understand that RAM can't give a definite time for delivery but I free lance for a living and can't sit at the delivery address from 8am till 5pm at the mercy of RAM to delivery my item.

It is quite clear there is a miscommunication between your delivery staff on the road and your call centre.

This is the 6th phone I have ordered through Vodacom and all prior deliveries went without a hitch.