Blame game? I think not, disgusted yes

Even 1 star is too much. I have been waiting for a parcel and wanted to confirm what time it will be delivered. So i called RAM, when i called they confirmed the wrong adress, understood that there might have been a admin related mistake and called Vodacom as per the agent's request to update the details on their end. Once i got through to Vodacom they were very confused because they captured and sent it correctly to RAM, however sent it again so someone could double check in RAM. I then called RAM, and the blind transferred me back to Vodacom after i explained the issue. At this time i was beyond fed up with your services and demanded to speak to a manager, when i then called back to RAM i requested to speak to one immediately and was put through to their line after she apparently introduced the call to the manager. When i got on that line, i was listening to the background of people talking in the office for about 45 minutes before they put THEMSELVES on MUTE. I kept the line going and called on a different line to Ram when I got through to an agent, she got up and went to check which manager is on the line with me because o wanted to knoe who was not doing there PAID FOR JOB and while she was doing that, the line i had open with the manager had dropped. (how disgusting is that?????????? no wonder the service is up to ###because the managers aren't even doing their job) she came back to say that none of the managers are currently on a call, i told her it's because they just dropped. She then accused Vodacom of the call negligence and bad service whereby I flipped and she blind transferred me back to vodacom sales department. Do these employees even have training? Any qualifications? Sense of quality? Cause it seems like the whole list of agents i spoke to all requires coaching, warnings and demotions. I STILL haven't been assisted, NOBODY TOOK OWNERSHIP I'VE BEEN CALLING THE WHOLE DAY, your service is disgusting, i would've accepted the mistake at first hand, but neglecting a call and wasting your own airtime and breathe for someone to most likely have a chat and lunch with friends and avoiding their phone is absolutely unacceptable for ANY service provider. To think that you wanted to accuse a service provider with STANDARDS for your own mistakes rather then sorting it out