********* BEHAVIOR
RAM HAS DROPPED THE BALL! ********* BEHAVIOR FOR A SERVICE PROVIDER. DRIVER **** IN-ORDER NOT TO MAKE THE DELIVERY. DISPATCH CALLED AFTER PM, AND HERE I WAS WAITING PATIENTLY FOR DELIVERY ONLY TO BE TOLD I WAS NOT HOME AT THE TIME OF DELIVERY(NO TIME WAS PROVIDED AS THIS WAS A LIE). I ASKED FOR DISPATCH TO GET DRIVERS LOCATION IN HOPES OF MEETING THE DRIVER HALFWAY BUT I DIDN'T EVEN GET A CALL BACK. THE BIGGEST JOKE, WAS A PROMISE THAT THEY COULD DELIVER ON SATURDAY OR MONDAY, GUESS WHAT, THEY ARE ONLY SCHEDULED TO MY AREA ON TUESDAY.
IT'S NO WONDER RAM WILL BE REDUCED TO THE NEXT SAA, THERE ARE QUICKER, CHEAPER AND BETTER SERVICE PROVIDERS OUT THERE.
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Replies (2)'s updateReviewer Update
15 May 2023, 11:11TRY TO WRITE A COMPLAINT ON THEIR WEBSITE. CLEVER. IT GIVES YOU AN ERROR AND THEN REFRESHES. I DOUBT THEY EVEN HAVE FUNCTIONAL DEPARTMENTS ANYMORE.
's update15 May 2023, 11:11
Reviewer Update
TRY TO WRITE A COMPLAINT ON THEIR WEBSITE. CLEVER. IT GIVES YOU AN ERROR AND THEN REFRESHES. I DOUBT THEY EVEN HAVE FUNCTIONAL DEPARTMENTS ANYMORE.
Ram Hand To Hand Couriers's replyOfficial
15 May 2023, 15:20Good day Samantha. Thank you for contacting RAM HAND-TO-HAND Couriers. I am very sorry to hear about the negative and unpleasant experience with our service. I understand the inconvenience caused thereof and would like to sincerely apologize for the delayed and unsuccessful delivery of your parcel as well as the frustration this has caused you. I have tried to check on our system for a consignment under your details however I have not had any luck locating parcels, please will you be so kind as to send me your tracking number so I can gladly assist you.
Kind regards,
Kind regards,
Ram Hand To Hand Couriers's reply15 May 2023, 15:20
Official
Good day Samantha. Thank you for contacting RAM HAND-TO-HAND Couriers. I am very sorry to hear about the negative and unpleasant experience with our service. I understand the inconvenience caused thereof and would like to sincerely apologize for the delayed and unsuccessful delivery of your parcel as well as the frustration this has caused you. I have tried to check on our system for a consignment under your details however I have not had any luck locating parcels, please will you be so kind as to send me your tracking number so I can gladly assist you.
Kind regards,
Kind regards,