AR
Andre R
1 reviews | Active since Jan 2024
20 Mar 2025, 17:26
Bad systems in place
Vodacom send a parcel to be delivered on 19 March 25. When the driver got at the complex i asked of he can deliver the next day 20 March 25. He confirmed that he will deliver the parcel. On 20 March they said they could not deliver. When I phoned them and asked why they can't delivered they said they could not reach me. Why do they want to reconfirm something i told the driver and reschedule on the website. Now i have to wait till 24 March to see of they can deliver my parcel. What a load of bull
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Ram Hand To Hand Couriers's replyOfficial
24 Mar 2025, 08:02Dear Andre
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
It seems we had an incorrect number , we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
It seems we had an incorrect number , we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply24 Mar 2025, 08:02
Official
Dear Andre
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
It seems we had an incorrect number , we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
It seems we had an incorrect number , we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.