dK
derek K
1 reviews | Active since Dec 2012
20 Feb 2023, 10:39
BAD SERVICE RAM!
Got a notification they would deliver my parcel last Friday. Got a call confirming address. 3 days later, got confirmation from RAM that parcel has been delivered to me??? I never received a parcel, and I am STILL waiting??!!!
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Replies (6)0
Replies (6)dK
derek K's updateReviewer Update
21 Feb 2023, 12:36Yes, the driver must call me, or leave it at the guard hut.
Your service and communication has been shocking. It was supposed to be delivered Friday!!!! Then i got a call thst it will be delivered Mindsy (yesterday), and today, Tuesday, i am STILL WAITING !!!! SHOCKING!!!!!
Your service and communication has been shocking. It was supposed to be delivered Friday!!!! Then i got a call thst it will be delivered Mindsy (yesterday), and today, Tuesday, i am STILL WAITING !!!! SHOCKING!!!!!
dK
derek K's update21 Feb 2023, 12:36
Reviewer Update
Yes, the driver must call me, or leave it at the guard hut.
Your service and communication has been shocking. It was supposed to be delivered Friday!!!! Then i got a call thst it will be delivered Mindsy (yesterday), and today, Tuesday, i am STILL WAITING !!!! SHOCKING!!!!!
Your service and communication has been shocking. It was supposed to be delivered Friday!!!! Then i got a call thst it will be delivered Mindsy (yesterday), and today, Tuesday, i am STILL WAITING !!!! SHOCKING!!!!!
dK
derek K's updateReviewer Update
21 Feb 2023, 15:05To make things WORSE.. the driver called me today at 2pm and said he was at my house to deliver. I told him he was supposed to call me?! He said he would get a manager to call me immediately... it is now an hour later, and i am STILL WAITING??!!!!!
WHY USE RAM... THEY ARE PATHETIC!!!!!
WHY USE RAM... THEY ARE PATHETIC!!!!!
dK
derek K's update21 Feb 2023, 15:05
Reviewer Update
To make things WORSE.. the driver called me today at 2pm and said he was at my house to deliver. I told him he was supposed to call me?! He said he would get a manager to call me immediately... it is now an hour later, and i am STILL WAITING??!!!!!
WHY USE RAM... THEY ARE PATHETIC!!!!!
WHY USE RAM... THEY ARE PATHETIC!!!!!
Ram Hand To Hand Couriers's replyOfficial
21 Feb 2023, 15:36Hi Derek.
My apologies for the frustration and inconvenience, I have been tracking the parcel and saw the non - delivery note. I have been communication with the courier support agent and out operations officer regarding a re-delivery attempt.
The courier should be servicing the area or a surrounding area, are you currently available or have an indication when you may be at the address ?
My apologies for the frustration and inconvenience, I have been tracking the parcel and saw the non - delivery note. I have been communication with the courier support agent and out operations officer regarding a re-delivery attempt.
The courier should be servicing the area or a surrounding area, are you currently available or have an indication when you may be at the address ?
Ram Hand To Hand Couriers's reply21 Feb 2023, 15:36
Official
Hi Derek.
My apologies for the frustration and inconvenience, I have been tracking the parcel and saw the non - delivery note. I have been communication with the courier support agent and out operations officer regarding a re-delivery attempt.
The courier should be servicing the area or a surrounding area, are you currently available or have an indication when you may be at the address ?
My apologies for the frustration and inconvenience, I have been tracking the parcel and saw the non - delivery note. I have been communication with the courier support agent and out operations officer regarding a re-delivery attempt.
The courier should be servicing the area or a surrounding area, are you currently available or have an indication when you may be at the address ?
dK
derek K's updateReviewer Update
21 Feb 2023, 16:07If i were management, i would use this delivery as a case study, on why and how it can take 4 days to deliver a 'next day' delivery, with little or no updates from RAM???? And how i can be promised delivery, via phone call, 3 times, and still not get it????
Unacceptable in any customer's eyes!!!
Unacceptable in any customer's eyes!!!
dK
derek K's update21 Feb 2023, 16:07
Reviewer Update
If i were management, i would use this delivery as a case study, on why and how it can take 4 days to deliver a 'next day' delivery, with little or no updates from RAM???? And how i can be promised delivery, via phone call, 3 times, and still not get it????
Unacceptable in any customer's eyes!!!
Unacceptable in any customer's eyes!!!
dK
derek K's updateReviewer Update
21 Feb 2023, 18:56Sorry Trae, but the excuse of address does not sit well. On Friday, i got a call from RAM, asking for my full address, which I gave.... it CANNOT take FOUR more days to deliver???!!!!!!
Derek
Derek
dK
derek K's update21 Feb 2023, 18:56
Reviewer Update
Sorry Trae, but the excuse of address does not sit well. On Friday, i got a call from RAM, asking for my full address, which I gave.... it CANNOT take FOUR more days to deliver???!!!!!!
Derek
Derek
Ram Hand To Hand Couriers's replyOfficial
22 Feb 2023, 11:29Noted Derek, I’m deeply sorry for the inconvenience you’ve experienced. I am aware how critical we are in the role of supporting you and we will most definitely be implementing solutions to ensure that this issue does not occur in future.
Once again, my sincere apologies for the frustration this has caused you. Keep well and take care.
Once again, my sincere apologies for the frustration this has caused you. Keep well and take care.
Ram Hand To Hand Couriers's reply22 Feb 2023, 11:29
Official
Noted Derek, I’m deeply sorry for the inconvenience you’ve experienced. I am aware how critical we are in the role of supporting you and we will most definitely be implementing solutions to ensure that this issue does not occur in future.
Once again, my sincere apologies for the frustration this has caused you. Keep well and take care.
Once again, my sincere apologies for the frustration this has caused you. Keep well and take care.