CL
Christo L
1 reviews | Active since Nov 2015
17 Oct 2019, 11:32
Bad Service = Non Delivery
My package was supposed to be delivered 16-10-2019 I phoned the courier 5 times, Each time they asked my contact details and delivery address. Guess what no delivery. I spoke again to them this morning only to hear from them that they had the wrong contact details which as i mentioned i confirmed with them 5 times over the phone and also on their chat service.
This type of service is unacceptable. In future i would make sure never to make use of their services.
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Ram Hand To Hand Couriers's replyOfficial
18 Oct 2019, 08:34Good day, thank you for your post. Our most humble apologies for the poor service you have received, your complaint will be logged and will be looked into and the findings will be handed over to senior management to deal with. Your parcel is out for delivery today. we will follow up with the courier throughout the day to ensure successful delivery takes place. Kind regards
Ram Hand To Hand Couriers's reply18 Oct 2019, 08:34
Official
Good day, thank you for your post. Our most humble apologies for the poor service you have received, your complaint will be logged and will be looked into and the findings will be handed over to senior management to deal with. Your parcel is out for delivery today. we will follow up with the courier throughout the day to ensure successful delivery takes place. Kind regards