Bad service no one seems to be helpful

These people really know how to play with peoples feelings I ordered a Rain simcard which was received by Ram couriers on the 29th April 2020 and it was out for delivery on the 30th April 2020 I waited all day nothing was delivered to me when I track it I only found out that it was returned to Ram due to unavailable home address, so how can deliver someone with no address and still don't bother to call the recipient to check if they available or not daily the parcel is out for delivery and returning back till to date its still the same game when I call the customer service they hang-up on me daily I would be placed on hold for an hour when someone attends to me once I explain the issue at hand they just pretend not hear me at all.