Bad service, I will never again use them

Can I say how useless Ram couriers are, it's been 2 weeks now waiting for my package, last week they came while I was at work and I had to drive back to my place to collect it, and they refused to give me the package even though I had my ID with me, only problem with my proof of address was that it didn't have street name but had my names and correct suburb, now on Monday I phoned again cos I had to change address and they said it will be delivered Tuesday which I did call again and I was told no they had to update address and it will be delivered Wednesday, come today (Wednesday) they call me to confirm address and I ask OK what time will they deliver, they tell me it will now be delivered Thursday or Friday bcos the delivery guys left it, I'm like how did they leave it behind cos it's been 2weeks now waiting for that package, they telling me something wrong with address being updated, but I foned twice even on the website I checked it showed my address being updated, I'm now livid with thses guys????