BAD Service from Vodacom and RAM couriers

Telephonic Upgrade from Vodacom and no delivery Via RAM courires. Cellfone was delivered on 27/06/2018, but my wife could not sign, but i had originally given her details to the agent. After numerous calls to vodacom and RAM couriers on the 27th and 28th of June, it was agreed to change the address details and signing to allow my wife to receive the delivery on the 29th June.

RAM thus called me to advise that delivery will definitely take place

We were at home from 7am to 21h00 on the due date and no delivery.

RAM claims they tried to deliver on 29th JUNE at 16:29, but we were home so we do not believe this.

Now we do not know when delivery will take place as my wife is back at work on Monday, thus we need to get vodacom to approve the change of the address again.

I called Vodacom to cancel the upgrade on the 30th June 2018 as i would rather do the upgrade instore.

I have never seen such bad service from Vodacom and RAM.

How can you expect someone to sit in your lounge from 7am to 21h00, not deliver and then claim to deliver.

It is a joke.

RAM should give you a approximate time of delivery like other courires do, also dont claim you were by someones house when everyone was at home, i was even outside my house from around 3pm, so i do not believe what they saying