Bad Service from RAM Hand to Hand Couriers

Had a very poor experience with a parcel from Vodacom, and in spite of five submitted {and acknowledged with reference numbers} entries on the RAM website with DETAILED instructions on how to find the address, plus giving correct contact numbers, phone calls to their help center which were never returned, two weeks later have still not received my parcel. Their excuse - couldn't find the address.and didn't know how to contact me. PATHETIC SERVICE, with absolutely no communication between the different internal departments to attend to and pass on information from customer input.