LM
Logan M

1 reviews | Active since Aug 2011

26 Jul 2018, 15:16

Bad Service from RAM driver

The driver Francois from RAM delivering my order was extremely rude and disrespectful. Mweb told me to check the parcel before signing. When I wanted to check the parcel the driver told me why I want to check the packaging and what am I going to do about it if it's not right. I said MWEB told me to send it back if it's not right. He told me I can't send it back and threatend to take the package if I don't sign. He also said MWEB will say anything to get business. He was unfriendly, impatient and unpleasant to deal with.

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Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply27 Jul 2018, 08:50
Official

Good day,

Thank you for your post.

Apologies for all inconveniences caused, the driver will be disciplined accordingly as Ram does not tolerate such behaviour. We apologies sincerely for the behaviour of the driver. Thank you for bringing this to our attention

Thank you

Warm regards

Ram team

LM
Logan M's update30 Jul 2018, 10:03
Reviewer Update
I received a call today from RAM. I really appreciate it that I got a call from Micheal from RAM and ensured me that this issue will be dealt with. This really shows that RAM cares for their customers and take their concerns to Heart. Thank you RAM.