Bad service from Ram

Ram never delivered my parcel from vodacom on the 3rd of June 2020, . Below is Ram tracking report for 03/06/2020 06:10 ARRIVED BY AIR FROM Isando, Johannesburg TO Cape Town. 06:47 OUT OF CONTAINER IN Cape Town. 09:09 OUT FOR DELIVERY IN Cape Town. 10:06 Outgoing SMS - Consignment has been dispatched for delivery attempt. 10:06 Outgoing Email - Consignment has been dispatched for delivery attempt. 17:47 UNSUCCESSFULL DELIVERY IN Cape Town - UNAVAILABLE HOME - CONTACT NOT AVAILABLE. Parcel ref is K***