BAD SERVICE

I ordered a sim card from rain and it was supposed to be delivered by RAM, on Thursday 29.04.2021 the delivery guy came to my workplace and unfortunately, I had my license instead of my ID the guy left. I then received a call on the 03.05.2021 and the guy I spoke to on the phone told me wants to confirm that I will be available on the 04.05.2021 for them to do the deliver and I said yes. On the 04.05.2021 around 15:00 I called the call center only to be told by Thembi that my parcel has been returned to rain because they tried delivering 3 times only when they tried once. I AM LIVID BECAUSE I HAVE TO AIT AGAIN TO DO THE TRANSACTION AGAIN WITH RAIN, THIS IS A DELAY ON MY END RAM WONT MAKE UP FOR THE TIME LOST. I AM REALLY DISAPPOINTED WITH RAM I HAVE NEVER HAD PROBLEMS WITH THEM BEFORE NOW THIS. SORT OUT YOUR HOUSE YOUR DRIVERS ARE SLEEPING AND NOT FOLLOWING THE CORRECT PROCCESS IN TERMS OF DELIVERY. I ONLY SAW A DELIVERY PERSON ONCE NOT 3 TIMES, NO MISSED CALL, NO MISSED TEXT.