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M M
1 reviews | Active since Oct 2024
29 Oct 2024, 08:27
Bad service
Bad courier service ever, a driver called me to inform me he's on the way to deliver my package and i postponed my daily work to wait for him and he did not show up. There's no transparncy at all, imagine waiting the whole day for nothing.. we have better things to do people, if you fail to do time management i don't !
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Ram Hand To Hand Couriers's replyOfficial
29 Oct 2024, 14:46 Dear Jacky Mabetlela
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised parcel has been delivered .
Unfortunately it was misrouted yesterday .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply29 Oct 2024, 14:46
Official
Dear Jacky Mabetlela
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please be advised parcel has been delivered .
Unfortunately it was misrouted yesterday .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.