Bad service delivery.

A parcel was supposed to be delivered to me this week Tuesday (01 April 2025), communication was received via email and sms to the number provided, however my friend had used the wrong cell number, it was not a major issue, because I have received orders from RAM before and I knew that previously they don't call me unless they are struggling to find the address. The main gate that is on the road literally, stands out the most because of the design and has signature with my house number as well as road name on it, big and bold. I was knew I would be at home the entire day and would be able to go outside if I saw the RAM delivery vehicle. I waited the entire day, and no RAM vehicle was seen on my road. When I tracked my parcel on the website at 16:30 on the 1st of April, it was shown that my parcel had been taken back because they were unable to contact me. I then called in and requested that my number be changed, I was told that the person who ordered the parcel would have to email or call in to change the number, she unfortunately is overseas so she had emailed twice requesting that the number be changed. I also called in the next morning (2nd April) again and spoke to an agent who asked me to confirm all the details and accepted the change of cell numbers from me, I called in again, a couple of hours later, around 15:30 and asked if the number change had been communicated to the driver and I was told that it was put through as a request and still needed to be communicated, I then asked the agent if there's anyway to contact the driver myself, she told me it's not allowed and put me on hold while she spoke to the department that is able to get in contact with the driver, I was then told by the agent that that specific department will contact the driver with my new number, I waited again the whole day, no vehicle to be seen and when I tracked my parcel again around 16:30 on the 2nd of April, the status was that my home address was invalid. I then received an automated whatsapp message from the company asking me to confirm my home address and that my parcel will be out for delivery today (3rd April). When I woke up this morning, I tracked my parcel at 10:30 and there was no update that it was out for delivery again, I tracked it on whatsapp as well and that's when the status was that the parcel arrived at the dispatch hub. I then decided to call the call centre, however my airtime had now been finished from holding on the line. I opted for chatting to an agent via whatsapp, he had told me that it is impossible for my delivery to happen today even after I confirmed for delivery today, and that the cell number given was incorrect even after both the sender and I emailed twice and called numerous amounts of times to request to change the number, he also told me that it is procedure for the driver to call before finding my home, which I think is extremely useless, as there were times before when RAM delivered parcels to me, outside of the hours that they said they would deliver (after 17:00) and they would only call me when they were outside my house. My experience with RAM has been extremely unpleasant, I am now expected to wait another day and hope that my number has been changed and that my parcel is delivered. I am forced to reschedule appointments and cover both airtime as well as data costs for all that I had spent on them. They are extremely unhelpful and the agents don't ever have a straight answer. I find it very hard to believe that they are having a difficult time finding my home address especially when other delivery/courier companies find it so easily without calling me.