Bad service delivery by RAM Coeriers

I ordered a SIM from Rain who use RAM as their courier service provider. I paid RAIN for the delivery cost. RAM send me an SMS to inform me they will deliver the package on Wednesday at my home address. I phone their customer service and what a pathetic service I received. I tried to change the delivery address and was told only the client can change the address on the waybill. Later in the day I received a call from RAMs Bellvile south depot who said they will change the delivery address to my work address at 1 Rockland's in Sea Point. On Thursday 26 July I contact their service desk again who told me my package is lying in their query bay waiting for the client for the approval of the change address. I than told them to cancel the change address cause I will be off on Friday 27 July. I was than contacted again by their Belville depot to confirm that the delivery address is at my home address. Today Friday 27 July I phoned Marlin at RAMs service desk who informed me that the delivery address is 1 Rockland's at my workplace. It is not my first time I experienced such bad service from RAM. I am going viral with their bad service and I will make sure that businesses will move away from using RAM coeriers as their service provider