Bad service delivery

I was expecting a parcel from my insurance company that I won’t mention, I called ‭(0861) 726-726‬ Ram’s customer service center to find if a family member can receive my parcel in my absents of which I was advised “ yes they can provided that I leave my ID copy”. I did just that knowing very well that I won’t be home, at 12:30 today a man calling from a number ‭+27 (72) ***‬ (refused to identify himself) telling me that he won’t be able to deliver my parcel at the address that was requested by Ram hand to hand courier and that if I want my parcel I must meet him at Khayelitsha mall because he was instructed by his company not deliver “ the area is HIGH RISK” , but funny enough they did deliver a few parcels around khayelitsha early this morning because I sore the Ram marked Isuzu KB bakkie License number JL75YH-GP. I was forced speed back to khayelitsha putting my child along with family at danger because I wanted my parcel, keeping in mind I called this morning asking I can’t came collect my parcel myself and I was advised it has already been booked out VALC02-***5. When I got at khayelitsha mall I called the same number he again told me to came him his Isuzu bakkie JL75YH-GP is parked near Mr Price entrance.I’m really not impressed by the service that I received especially from the driver that was rude looked intoxicated in full uniform