1 reviews | Active since Nov 2016

19 Oct 2020, 10:48

bad service

I placed an order with Rain under my husband name because i couldn't place it under my name as I've got one at home we wanted the other one for our office. The delivery came and he's not around to receive the parcel. I've spoken to a guy from consultant as his courier was reversed back to the courier company and i informed them that my husband is not around they didn't have a problem with it. this morning they called me as they were outside the building. I explained to the lady that my husband is not around i even called him in front of them they refused to leave the parcels. The funny part is that Ram delived his cellphone at soweto and he was not around after few days they delivered sim cards he was still not around. I'm his wife i even asked them to take my identity as well but they were so rude towards me the guy didn't even want to speak to my husband over the phone.

When they cancelled i received a call again from an ***. i explained to the guy he hanged up on me my question is RAM always left things thing without the owner being present.

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Replies (5)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply19 Oct 2020, 11:29
Official
Good day.

Please note that Rain parcel can only be delivered to the intended recipient, as per sender.

Contact Rain directly in order to find out how the delivery of their parcel work and the requirements thereof.

We have a service level agreement with each company that sells their products for us to deliver. Each sender has different requirements, and Rain does not allow third-party recipients.

Regards.
's update19 Oct 2020, 11:52
Reviewer Update
Hi

its so funny other things were delivered without me being present , without my husband being present and i don't understand the rudeness that i received from the consultant and the guy over the phone that hanged up while on a call
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply19 Oct 2020, 12:32
Official
As stated before, there are different requirements for different deliveries which are subject to the sender of the parcel.

The sender of the parcel should be able to advise you of these requirements in order to prevent any further delays.
's update19 Oct 2020, 12:40
Reviewer Update
now I'm speaking on behalf of the treatment received from your guys and its not like it was my 1st time receiving from RAM with Rain. so are you saying they had rights to treat me like that , are you saying they had still right to hang up me while speaking to them over the phone. it looks like your just like them
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply19 Oct 2020, 17:08
Official
Please note that we do not tolerate such behaviours from any of our staff.

Please provide to us the contact number that you used to call us from so that we investigate the call recordings.