TS
Tshepiso S
1 reviews | Active since May 2024
07 Dec 2024, 08:13
Bad service
Bad Service my parcel was supposed to be delivered on Thursday, but they haven’t updated my tracking status for days when I try to call them they don’t answer. I’ve been waiting for my parcel but nothing, I’m very disappointed in the service.
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
07 Dec 2024, 08:22Dear Tshepiso
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please provide a waybill number so we can assists further
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply07 Dec 2024, 08:22
Official
Dear Tshepiso
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please provide a waybill number so we can assists further
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.