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ELE D
1 reviews | Active since Dec 2023
05 Dec 2024, 16:48
Bad service
I am reaching out to bring to your attention a recurring issue I’ve faced with RAM Courier services. Today, I was expecting a parcel delivery, but upon checking the status on their app, it was marked as an "unsuccessful delivery." What’s concerning is that I did not receive any communication, such as a call, to facilitate the delivery.
Given the importance of the parcel, I kindly request that it be delivered tomorrow morning between 8 and 9 a.m. This timeframe is crucial for me, and I hope your team can ensure the matter is resolved promptly.
Thank you for your attention to this issue. I trust you will escalate this to the relevant team for a swift resolution
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ELE D's updateReviewer Update
06 Dec 2024, 09:13I wanted to bring to your attention a frustrating experience I had today while attempting to contact RAM. Despite making three calls, only one was answered, and even then, the response was far from satisfactory. The representative, Ntombi, assured me she would call back within a minute, but no follow-up occurred. On the other two attempts, I was left waiting on hold for over 15 minutes without any assistance.
Given the scale and reputation of companies that rely on RAM's services, such inefficiencies are concerning. It raises questions about how such a company continues to secure partnerships with major organizations while delivering subpar customer service.
I believe addressing these issues could ensure better service quality and reliability for all stakeholders involved.
Given the scale and reputation of companies that rely on RAM's services, such inefficiencies are concerning. It raises questions about how such a company continues to secure partnerships with major organizations while delivering subpar customer service.
I believe addressing these issues could ensure better service quality and reliability for all stakeholders involved.
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ELE D's update06 Dec 2024, 09:13
Reviewer Update
I wanted to bring to your attention a frustrating experience I had today while attempting to contact RAM. Despite making three calls, only one was answered, and even then, the response was far from satisfactory. The representative, Ntombi, assured me she would call back within a minute, but no follow-up occurred. On the other two attempts, I was left waiting on hold for over 15 minutes without any assistance.
Given the scale and reputation of companies that rely on RAM's services, such inefficiencies are concerning. It raises questions about how such a company continues to secure partnerships with major organizations while delivering subpar customer service.
I believe addressing these issues could ensure better service quality and reliability for all stakeholders involved.
Given the scale and reputation of companies that rely on RAM's services, such inefficiencies are concerning. It raises questions about how such a company continues to secure partnerships with major organizations while delivering subpar customer service.
I believe addressing these issues could ensure better service quality and reliability for all stakeholders involved.