Bad service by your drivers

My parcel was scheduled to be handed today, the driver called early in the morning around 8am requesting i must gather my original ID with proof of residence. I even asked if he was close by my working place so I must be around coz I needed to go somewhere. As time goes by I decided I should call, guess what... he made excuses about my parcel misplaced in a wrong vehicle and that he'll deliver it tomorrow morning. To my surprise, I'm receiving messages that I wasn't around during the delivery & I should schedule to next week. I called him and he could not pick up. I want my parcel