AG
Anathi G
1 reviews | Active since Sept 2026
04 Sept 2026, 13:08
Bad service
My parcel was suppose to arrive on the 1st of Sept it did not. When I check my delivery status again on the 2nd of Sept it was out for delivery. The driver never reached out to me and the parcel was taken back to the hub. I called the call centre several times requesting the parcel gets to me at least latest Friday,3rd of Sept. My request was logged on the system but on the 3rd of Sept my package was left in the hub, when I called the call centre my calls were either ignored or picked up after long periods of waiting.Now delivery is said to be on Monday 7th Sept. I
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Replies (2)
Ram Hand To Hand Couriers's replyOfficial
05 Sept 2026, 10:14Good day
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration caused by the delay in receiving your parcel.
We understand your disappointment, especially as you had contacted our call centre several times and specifically requested that the parcel be delivered by Friday, 3 September.
We understand your disappointment, especially as you had contacted our call centre several times and specifically requested that the parcel be delivered by Friday, 3 September.
We acknowledge that your request was logged, and we apologise that the parcel remained at the hub despite your request.
We also apologise for the difficulty you experienced when trying to contact our call centre.
We also apologise for the difficulty you experienced when trying to contact our call centre.
Please note that your parcel is currently scheduled for delivery on Monday. We have noted your concerns and will escalate the matter to the relevant team to ensure the delivery is attended to accordingly.
We sincerely apologise for the poor service experienced and appreciate your patience and understanding.
Ram Hand To Hand Couriers's reply05 Sept 2026, 10:14
Official
Good day
Thank you for bringing this matter to our attention.
We sincerely apologise for the inconvenience and frustration caused by the delay in receiving your parcel.
We understand your disappointment, especially as you had contacted our call centre several times and specifically requested that the parcel be delivered by Friday, 3 September.
We understand your disappointment, especially as you had contacted our call centre several times and specifically requested that the parcel be delivered by Friday, 3 September.
We acknowledge that your request was logged, and we apologise that the parcel remained at the hub despite your request.
We also apologise for the difficulty you experienced when trying to contact our call centre.
We also apologise for the difficulty you experienced when trying to contact our call centre.
Please note that your parcel is currently scheduled for delivery on Monday. We have noted your concerns and will escalate the matter to the relevant team to ensure the delivery is attended to accordingly.
We sincerely apologise for the poor service experienced and appreciate your patience and understanding.
AG
Anathi G's updateReviewer Update
08 Sept 2026, 16:35My order has still not arrived. The driver claims that he has called me whereas I never got any calls from the driver. I am beyond disappointed in your service. The company has not done anything to assist me in this matter.
AG
Anathi G's update08 Sept 2026, 16:35
Reviewer Update
My order has still not arrived. The driver claims that he has called me whereas I never got any calls from the driver. I am beyond disappointed in your service. The company has not done anything to assist me in this matter.