mH
marysa H
1 reviews | Active since Sept 2014
23 Aug 2024, 17:25
Bad service
Online order was handed to RAM couriers on Tuesday 20th August. Delivery date estimated as 23rd of August. Still waiting for my package. 4 days and nothing! How long does it take to deliver a package? Other couriers deliver within estimated delivery date. Obviously not RAM! Showing pending delivery since 00:33 this morning.
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Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
23 Aug 2024, 17:30 Dear Marysa Hattingh
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We humbly apologize for the inconvenience caused.
Parcel was collected on Tuesday in Pretoria , it only arrived today in Cape town , we will prioritize the parcel on Monday .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We humbly apologize for the inconvenience caused.
Parcel was collected on Tuesday in Pretoria , it only arrived today in Cape town , we will prioritize the parcel on Monday .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply23 Aug 2024, 17:30
Official
Dear Marysa Hattingh
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We humbly apologize for the inconvenience caused.
Parcel was collected on Tuesday in Pretoria , it only arrived today in Cape town , we will prioritize the parcel on Monday .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We humbly apologize for the inconvenience caused.
Parcel was collected on Tuesday in Pretoria , it only arrived today in Cape town , we will prioritize the parcel on Monday .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
mH
marysa H's updateReviewer Update
26 Aug 2024, 15:50It is 26 August, almost 16:00 and still have not received my package. I am livid! Was promised it will be prioritized today. What a joke! Really really bad service.
mH
marysa H's update26 Aug 2024, 15:50
Reviewer Update
It is 26 August, almost 16:00 and still have not received my package. I am livid! Was promised it will be prioritized today. What a joke! Really really bad service.