Bad Service at RAM

I have ordered online at Steve Madden a talkie for my daughter to use for Christmas which is tomorrow, and a special requests was sent to RAM that they need to deliver before or on the 23rd December, and when I track my parcel it says early at 7:20 am it was out for delivery, I stayed till 5 pm and when I tried to track it, it was saying order incomplete the driver couldn't finish all orders they didn't even phone me to update, I don't even know if they will deliver today as at work we finish early today, when you phone they don't pick up, their services is bad I which Steve Madden can change them