BM
Brandon M

1 reviews | Active since Sept 2019

13 Sept 2019, 17:11

Bad service and non-existent customer service

It seems like a wasted endeavor to contact Ram directly, and i'm rather writing this review. I was given notification of delivery this morning, and have been waiting for delivery the entire day. At 16h30 was SMS'd notification that delivery failed because nobody was home. This is frankly not true. I was not contacted when delivery was "attempted". Multiple attempts to contact customer "service" have been unsuccessful. Just as other customers have pointed out, the line rings then goes dead. This is a colossal waste of my time and money

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply16 Sept 2019, 09:08
Official
Good day. Thank you for your post. Our most humble apologies for the inconveniences caused. Your parcel has been delivered. Your complaint will be logged and handed over to complaints manager to action. Kind regards